Frequently Asked Questions

We accept the following payment options:

• American Express
• Diners Club
• Discover Card
• Mastercard
• Union Pay
• Visa

You do not need an inq.shop account to place an order online, but may wish to create one for a quicker checkout process. This will also enable you to save as addresses for future use. To update your billing or shipping info, select login (upper right corner of the homepage) and then under primary shipping address select “View Addresses”, then select “Add a New Address” on the next page. If you have any questions regarding your customer account, or are unable to login, please contact our team.

When placing an order using a credit or debit card, you may observe two transactions posting to your account. Your financial institution may place a hold on the funds in your account in the amount of your purchase when an order is authorized, and you will then be charged for the order which will remove the funds from your account. 

You may observe an authorization hold even in cases where a payment attempt is declined. If you have questions or concerns regarding the removal of authorization holds, please contact your financial institution directly. Due to differences in procedures among issuing banks, our team may be limited in our ability to help. However, please contact us if you wish to confirm payment capture and/or order creation.

You will be charged as soon as your order is placed, and you will receive a confirmation email with a unique order ID. If you do not receive your confirmation within 24 hours, please contact our team.

Orders are only processed and shipped on business days (Monday-Friday, excluding holidays). Any orders placed outside of these times will begin processing the next business day. At this time, we are unable to accept orders from outside of the United States (see shipping policy for additional details).

If you need to cancel and order once it has been placed, please contact our team as quickly as possible. We will make every effort to accommodate your request. Once an order has shipped, our team is unable to cancel it. Upon cancellation, you will be immediately refunded and notified via email.

If you need to alter the shipping address for an existing order, please contact our team as quickly as possible. We will make every effort to accommodate your request. Once an order has shipped, our team is unable to alter the ship to address. Our team will notify you if your request was successfully processed.

Please note: We are only able to make changes to an order’s shipping address and are unable to edit billing addresses for existing orders. If you wish to make an alteration to your billing address for future orders, please do so by logging into your inq.shop customer account.

For media and collaboration requests, please email us at press@inq.shop.

To inquire about carrying our line in your store, or for bulk order requests exceeding more than 30 items, please email us at sales@inq.shop

Due to a very high volume of collaboration, wholesale, and career inquiries, you may not receive a reply unless our team is interested in further exploring a partnership. We always invite you to resend any inquiry if you have any new terms or information.